Returns & Exchanges Policy

Policy Overview

At Wild Range Wear, we want you to feel confident when you order from us. If your purchase doesn't work out, our goal is to make the return or exchange process straightforward, clearly explained, and fair.

Please review the requirements below before sending an item back. Because many of our products are shipped directly from domestic fulfillment partners, following the return process is important to ensure your request is handled correctly.

Return & Exchange Eligibility

Eligible items may be returned or exchanged when they are new, unused, and in their original packaging, with all original accessories included.

We do not charge a restocking fee on eligible returns. Items that show signs of use, damage caused after delivery, or are missing original packaging or accessories may not qualify for a return.

Return Window

Return requests must be initiated within 30 days of delivery.

The 30-day period begins when the order is delivered to the address provided at checkout. Contact us promptly if you believe an item needs to be returned so we can provide the appropriate instructions.

Return Shipping Responsibility

For a customer-initiated return, such as a change of mind or buyer's remorse, the customer is responsible for return shipping costs.

Prepaid return labels may be provided when applicable. The cost of the prepaid label will be deducted from the final refund.

If Wild Range Wear sent the wrong item or the product is confirmed to be defective, we will cover the applicable return shipping costs.

How to Start a Return or Exchange

All returns and exchanges require authorization before the item is shipped back.

To begin, email wildrangewear@gmail.com with your order information and a brief description of the reason for the return or exchange. We will review the request and provide return instructions and an RMA (Return Merchandise Authorization) when approved.

Please do not send merchandise to an address other than the one provided with your return authorization.

Damaged or Defective Items

If your item arrives damaged or defective, contact us as soon as possible so we can help resolve the issue.

For LTL/freight deliveries, damage must be reported within 48 hours of delivery. For small-parcel shipments through UPS or FedEx, damage must be reported within 15 days of delivery.

Please provide photographs and relevant order information when reporting damage. If the issue is confirmed to be our error or a product defect, Wild Range Wear will cover the applicable shipping costs.

Cancellations

If you need to cancel an order, contact us as quickly as possible. Orders canceled before shipment qualify for a full refund.

Once an order has shipped, cancellation may no longer be possible and the standard return process may apply.

Refund Processing Time

Once your returned item is received and inspected, approved refunds are processed within 7 business days.

Your original shipping cost will be refunded on an eligible return. If you choose to use a prepaid return label, the cost of that label will be deducted from the refund.

Your bank or payment provider may require additional time to post the refund to your account.

Our Error vs. Customer-Initiated Returns

If Wild Range Wear sends the wrong item or a product is confirmed defective, we cover all applicable shipping costs and work with you to make the situation right.

For customer-initiated returns, including buyer's remorse or a change of mind, the customer is responsible for return shipping costs.

Exchanges Process

Approved exchanges must meet the same condition requirements as returns. Once the original item is received and approved, we will coordinate the replacement shipment.

For exchanges, the customer is responsible for both the return shipping and reshipment costs unless the exchange is necessary because of an error or defective item on our part.

We're Here to Help

We understand that purchasing a higher-value product deserves confidence before, during, and after the sale. If something isn't right with your order, contact Wild Range Wear and we'll work with you toward a clear and reasonable solution.

Wild Range Wear
Email: wildrangewear@gmail.com